Industry: Private Health Insurance
Founded: 1932
Headquarters: Sydney, Australia
Key people: Sheena Jack (CEO)
David Watson (Technical Manager)
David Torrance (Actuary)

About HCF Health Insurance

HCF (The Hospitals Contribution Fund of Australia) was formed in 1932 to provide health insurance cover to Australians. Since then, it has grown to become one of the country’s largest combined registered private health fund and life insurance organizations. HCF is the 3rd largest health insurance company by market share (10.3% in FY2010) and is the largest not-for-profit health fund in Australia.

HCF Health Insurance Contact Details

Address: GPO BOX 4242, Sydney, NSW 2001
Website: hcf.com.au

HCF Health Insurance Phone Number

13 13 34, 1800 845 077 (making a payment)

HCF Health Insurance Reviews

3.2
Rated 3.2 out of 5
3.2 out of 5 stars (based on 6 reviews)
Excellent0%
Very good33%
Average50%
Poor17%
Terrible0%
Rated 4.0 out of 5

Nice and friendly, not quite as a good deal as I usually get but at least I was treated well,,and like a customer should be treated..thanks..

John Waldeck
Rated 4.0 out of 5

I use HCF as my private health insurance provider, but also as a health care professional. In both scenarios, the team at HCF Joondalup are superb – they are all lovely human beings and also very efficient and knowledgeable. A credit to HCF

Philip
Rated 3.0 out of 5

Have tried ringing our local branch twice now on different days and no-one picks up. So decided to ring the national line where I was put on hold so the operator could check my query and then to be cut off without a call back from the operator I felt was inappropriate.

Gregory Kent
Rated 3.0 out of 5

I called the call centre multiple times and I was forced to go into the Joondalup branch. Jamie helped me within a matter of minutes. He was awesome.

Kelly Undersby
Rated 2.0 out of 5

The customer service is terrible. They find every excuse in the book not to process the claims. But the Joondalup branch is really good, the guy there sorted out my claim in seconds.

Jalleh Sharafizad
Rated 3.0 out of 5

I had a fantastic experience at hCF Joondalup today 25.2.22, was welcomed warmly and dealt with professionally by Jamie. He is very knowledgeable and compassionate. I came away with all my questions answered.

Stuzzi Cadente

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